Service & Support

Garage Door Safety

A garage door is the largest moving object in the home. It is often operated by electric garage door openers.

Proper installation, operation, maintenance and monthly testing of the garage door and electric garage door opener are necessary to provide safe, trouble-free operation.

An improperly adjusted garage door or garage door opener can exert deadly force when the door closes. This could lead to serious injury or death from being hit by a closing garage door or from being trapped under the door.

Safety Is Everyone's Business

A few simple precautions can protect your family and friends from potential harm. Refer to your garage door and garage door opener owner's manuals for details specific to the model you own.

To learn more helpful safety tips about garage door safety, click on any of the links below:

Care & Maintenance

Take a few minutes to inspect and test your complete garage door system. Make monthly inspection and testing a part of your regular routine. Safety is everyone's business. Make garage door and garage door opener safety automatic in your home. Consult owner's manuals for additional recommended maintenance for your models of door and opener.

Garage Door Opener Maintenance Tips

There are routine safety and maintenance steps that you should follow once a month. Review your owner's manual for the door opener. If you don't have the owner's manual, look for the opener model number on the back of the power unit and request a manual from the manufacturer.

Monthly Checklist

Opener Tests

Reversal Test
Force Setting Test
Additional Safety Devices

Garage Door Opener Reversal Test

Make sure your opener has a reversing feature. If a reversing feature is not present, it should be replaced. Garage door openers manufactured after January 1, 1993 are required by federal law to have advanced safety features which comply with the latest U.L. 325 standards. Contact your manufacturer or installer for additional information.

Test the reversing feature every month.

First, test the balance of the door (see "Testing and Maintaining The Garage Door"). If the door is properly balanced, then proceed.

With the door fully open, place a 1-1/2" thick piece of wood (a 2"x 4" laid flat) on the floor in the center of the door.

Push the transmitter or wall button to close the door. The door must reverse when it strikes the wood. (Note that the bottom part of "one piece doors" must be rigid so that the door will not close without reversing.)

If the door does not reverse, have it repaired or replaced. Have a qualified individual adjust, repair or replace the opener or door.

Monthly Checklist

Visual Inspection

  • Springs
  • Rollers
  • Pulleys
  • Cables & Track Lubrication
  • Door Balance

Garage Door Opener Force Setting Test

Test the force setting of your garage door opener by holding the bottom of the door as it closes. If the door does not reverse readily, the force may be excessive and need adjusting. See your owner's manual for details on how to make the adjustment. Test the reversing feature after any adjustment.

Additional Safety Devices for Garage Door Openers

Many garage door openers can be equipped with additional safety devices. Consider adding a photo eye or edge sensor as an extra measure of safety to protect against entrapment. Keep in mind that adding more safety devices will not make an old opener meet the current U.L. standards.

Make sure the additional safety devices, such as photo eyes or edge sensors, are properly installed and adjusted (see owners' manual).

Never remove, adjust or loosen the screws on the bottom brackets of the door. These brackets are connected to the spring by the lift cable and are under extreme tension.

Perform routine maintenance steps once a month. Review your owner's manual for the garage door. If you don't have a manual, look for the model number on the back of the door, or check the lock handle, hinges, or other hardware for the manufacturer's name and request a manual from the manufacturer.

Owner's Manuals

Residential Doors Link to pdf file
Amarr Owner's Manual English pdf
Amarr Owner's Manual Spanish pdf
Coastal Collection Warranty pdf
Spring Manual Dade Wind Load pdf

Common Issues

My door squeaks when it opens and closes.
Springs, rollers and hinges can squeak and be noisy. This is caused by normal use and does not necessarily indicate a problem. Before calling a professional service technician, use a spray-on lubricant (recommended specifically for garage doors). If the noise persists, call a professional garage door installer for service.
The Cable is frayed.
Contact a professional garage door dealer/installer. Do not attempt to remove, repair or adjust springs or cable. HIGH SPRING TENSION CAN CAUSE SERIOUS INJURY OR DEATH.
Garage door does not open smoothly, but in a jerky motion or with loud noises.
his may be due to the lack of maintenance of the garage door or garage door opener. Consult a garage door dealer for a service check-up.
When I push the button on my garage door remote, the garage door doesn’t open.
This could be due to several issues. The most common is that your garage door remote may need the batteries replaced. The safety photo eyes on your garage door opener may be out of alignment or your spring(s) may be broken. Please consult your local garage door dealer for help.
My garage door does not close all the way, but goes back up into the open position.
An object may be blocking the path of the photo eye sensors of a garage door opener or the photo eye sensors of the opener may be misaligned.
I have a black residue on the exterior of the garage door.
These marks are caused by the oil-coating that is on torsion springs. Care for your garage door with an annual washing of the door to remove these marks.
The bottom of my garage door has rust spots.
These rust spots may be caused by salt used during the winter to melt ice and snow or chemical splatter from a driveway cleaner. Make sure to clean your garage door with water and soap to remove any debris that may remain on your garage door exterior.

Customer Reviews

Express was great! Pleasant, Honorable and put in the extra effort.

I bought a Deal from Angie's List.  The advertised deal was "$330 For A 1/2 HP LIftmaster Garage Door Opener Installed W/ 1 Garage Door Opener!".  When I called Express I was happy to be speaking with the owner.  Express is a small family-run business.  The owner made me aware he no longer had the 1/2 HP model.  Immediately I anticipated a bait-and-switch.  Thankfully that wasn't the case.  The owner informed me (without my asking) that I'd be receiving the higher end "3/4 HP" Liftmaster for the same price.  I was very pleased to see that kind of integrity.  Something that you don't see much of anymore - in my opinion.

Be sure to contact over the telephone.  The owner is a working man and may not have quick access to email. Give this guy your business.  This was the best experience I've had in years.

Mr. Ben Fairbanks, Herndon, VA